The terms on which you may use this website.
By using this website you agree to these terms. If you do not agree, please do not use it.
Who runs it
This website is run by Pangbourne (2024) Ltd, 3 The Square, Pangbourne, Reading, RG8 7AQ. The pharmacy is registered with the General Pharmaceutical Council under number 1028999. The superintendent pharmacist is Wen Shin Yap (GPhC 2075731).
Information, not advice
The information on this website is general. It is not a substitute for advice from a pharmacist, doctor or other health professional who knows your circumstances. If you are unwell, speak to us or your GP; in an emergency call 999.
Appointments and requests
An appointment booked through this website is a request until we confirm it. Anything you ask for through the website, such as an EPS nomination or a prescription, is subject to our professional judgement and to the rules we work under. We may need to contact you before we can act on it.
Using the website
You may read and print pages for your own use. You may not copy the content for other purposes, try to gain access to any part of the website you are not meant to see, or use it to send anything unlawful, misleading or harmful. Links to other websites are provided for convenience; we are not responsible for their content.
Our liability
We take care to keep the website accurate and available, but we cannot promise that it always will be. We are not liable for loss arising from your use of the website except where the law does not allow us to exclude it, and nothing here limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
Your information
How we handle the information you give us is set out in our privacy notice and cookie notice.
Changes and the law
We may update these terms and the website at any time. These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute.
Last reviewed September 2026.